Ruthless as the epidemic, we were deeply touched by the compassion shown to us in early 2020. There was valuable support and assistance from our customers. You stood shoulder to shoulder with us in the fight. Our heartfelt appreciation goes to all of you who have stood with us in tackling the epidemic.

As WHO declares the coronavirus outbreak a global pandemic, we are sad to see that many customers’ business has been hit hard by the COVID-19 pandemic and containment measures. We think it is more important now than ever to come together to support and assist one another through this period of uncertainty.

Our focus within the waterjet business has been on ensuring the safety and wellbeing of our colleagues while continuing to provide our customers with the high level of service they need and deserve.

We have put a number of precautionary measures in place and have relied upon the well-established and tested business continuity plans to support our clients and colleagues. Our business remains 100% operational and while working from home we have been able to deliver the services for our customers in an entirely seamless manner.

Buy with Confidence!

VICHOR set the standard in the waterjet industry by offering free domestic shipping, free tech support, an award-winning website, and much more – making waterjet cutting easier than ever. That’s why we’re proud to offer Total Confidence Coverage, our exclusive FREE 2-year warranty, which comes with every waterjet equipment we offer! This means your purchase is automatically protected for a minimum of two years.

Total Confidence Coverage Warranty Advantages

• Parts and labor absolutely free!
• The industry’s fastest response time
• Warranty work performed by VICHOR’s award-winning Service Department
• You won’t find this kind of coverage anywhere else!

VICHOR’s Award-winning Service Department

We back up our warranty with an award-winning Service Department to solve virtually all technical problems you meet. Our Service Technicians have the training and expertise to do the job right, and our response time is superfast. We want you to be completely confident in every waterjet equipment you purchase from VICHOR.

It’s simple. It’s free.

Experience VICHOR Waterjet!

Important information about VICHOR’s FREE 2-year warranty

To obtain our warranty service, you will be responsible for paying round-way flight tickets and accommodation for our technicians, and international shipping costs of waterjet parts.

The VICHOR Total Confidence Coverage Warranty is NOT a “no-fault” warranty. We’re going to do our best to take care of you, but coverage applies only if your equipment malfunctions under normal operating conditions. “Consumable” parts, components, and accessories are not covered under this warranty. Call for details.